Perceived User Satisfaction with Library Resource and Service performance at the Tagore Library, University of Lucknow

Competitive pressures, information availability an increasingly aware and selective student population mandate that academic libraries become more user focused. This calls for a better understanding of the specific needs of library users in order to provide the appropriate type and level of service that meets those needs. The survey sought information on users’ views of the Library’s collections, resources, equipment, facilities, services and operation. This paper describes a comprehensive user survey carried out in Tagore Library, University of Lucknow Libraries as part of a strategic initiative to engage with library users to identify, evaluate and improve university library services. Two major user groups’ full-time students and academic staff were surveyed and instrument was a hardcopy questionnaire. Overall, the library has received positive response from the participants. The survey was a good way of communicating with library users at Tagore Library, University of Lucknow. This survey initiative has been undertaken on a regular basis and to use the results to inform library service delivery. The paper suggests that for any reliable library effectiveness study, all factors associated with user satisfaction should be investigated together.